Refunds
Returns & Refunds
We hope you love your purchase from Darklight Beauty. If for any reason you are not completely satisfied, we are happy to offer a return on eligible items, subject to the conditions below.
Return window
7 days from delivery
Refunded to
Original payment method
Funds reflect in
3–5 working days
Returns
- Returns must be requested and sent back within 7 days of receiving your order.
- Items must be returned in perfect, unused condition so that they may be resold (unless damaged in transit), and will be inspected once we have received the return.
- All original packaging must be intact, including labels and protective packaging.
- Products must not have been opened, used or tampered with.
What we cannot accept
Due to the nature of our products, we are unable to accept returns on:
- Used or opened products
- Sale items
- Gift vouchers
Return condition & packaging
Please ensure your return is securely packaged. We recommend using the original box and protective packaging your order arrived in to prevent damage during transit.
Refunds
Once your return has been received and inspected, we will notify you via email regarding the approval of your return.
If approved:
- Your refund will be processed to your original payment method.
- Please allow 3–5 working days for the funds to reflect, depending on your payment provider.
Shipping costs
- Return shipping costs are the responsibility of the customer.
- Original shipping charges are non-refundable.